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I purchased 3 dresses--2 of the dresses were for functions on the week end of June 27th. I did not receive the package until June 30th, because of your policy that does not allow for re-routing of packages by Fed-X. Fed-x attempted the first delivery on June 22, and I was not home. I contacted Fed-X to have the package delivered to a Fed-X store for pick up after hours near my home. I was told that the package could be picked up until June 24 at this location. When I went to the store on 6/24, the package was not there. I was told that there was a mistake, because Dillard's does not allow re-routing of packages. A check of the computer revealed that the 3rd and final failed attempt had been made to my home on June 24. I contacted customer service at Dillard's, and the representative verified this policy. And, I was told that with 3 attempts the package would be returned to Dillard's and a credit would be made for my purchase. I received a call on 6/27 from Fed-X that the package was in Munster, Indiana, and would I like to come to that location or have the package delivered to the store I requested on 6/24. I agreed. I returned to the same store on June 30th, that I had gone to for pick up on June 24th, and picked up the package. I feel that I was grossly inconvenienced by a ridiculous policy that was in force one week, and not in force a week later. I purchased dresses elsewhere for my engagements, and I am returning the 2 of the 3 dresses purchased from Dillard's. I will not be making future purchases from Dillard's because of this policy, and I have shared your policy with a few friends. Unfortunately, working people are not at home mid-afternoon to receive packages. . . .


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