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Rental agreement
I'm disgusted by your shady practice of upgrading when a vehicle reserved and prepaid is unavailable, if it is, in fact, unavailable. I was charged an extra $30 per day for a vehicle upgrade, when it was clearly implied verbally that it was complimentary. These charges were not in my travel budget, and wre not disclised to me. My copy of my contract is not initialed in the upgrade space, but customer service scolded me for not paying closer attention to what we signed.


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