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I have been on hold for 55 mins waiting to speak to a rep. Their hold times are getting longer and longer and longer. If they cannot serve their customers in a reasonable amount of time, they need to hire more ppl or stop advertising they have 24/7 customer service for their customers. I am so tired of it. Going to a new bank. Plus they want to charge you $35 to get a new bank card within 48 hours. Otherwise you wait up to 2 weeks to get a new card.


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