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On 08/12/2015, I Purchased Verizon Wireless (VW) on a worry-free guarantee 14-day return policy from the Verizon Kiosk at the Costco Warehouse Store, Glen Burnie, MD. Unable to use the VW at my desktop, I returned the equipment to the Costco Verizon agent and that agent had the VW disconnected on 08/14/2015. Two days later I received a bill from VW for $101.07. I contacted customer service immediately and was assured the return and disconnect is effective as of 08/14/2015 and there is a zero balance due and I would receive the notice of the zero balance. Today, 08/24/2015, I received another bill from VW for a balance due of $220.88 instead of zero. Again, I immediately contacted customer service and again am assured of a zero balance, but customer service states it is unable to confirm this through e-mail or any other expedient mail service. This is not quality customer service by any standard of measurement.


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