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I'm an Olympic Athlete, a 10 year member and was entering the fitness center this morning when 24 hour employee ran after me and pulled my backpack to stop me after I got the green light to enter. I was swiftly walking - with headphones in my ears - to get to my 5 a.m. trainer appointment.

Apparently my membership had expired, and no one had told me. It had been showing YELLOW to the staff for at least a month so they could alert me, then RED for the last week - and no one paid attention until I was physically pulled back by a trainer b/c I had expired.

As instructed by my trainer, I went and bought a new $650 Costco membership - as now it is more costly since this location is considered a "higher-end" SPORT location - even though the facility has always been dirty and is run down.

When I took the Costco membership in, they said they wouldn't honor it, because my last two years was also a Costco membership and they couldn't do 2 consecutive - "IT'S IN THE FINE PRINT," they said. Well, my last two memberships were back to back Costco memberships and no problem, I said.

"I guess someone looked the other way. You'll have to speak with the manager Monday - Friday; you can't work out this morning."

NICE, 24 Fitness! Great customer service all the way around. No, NO, NO. Run the other way - time for a new gym.


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