Flag 24 Hour Fitness Customer Service Review

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Hello,

My name is Brooke Frease. I was at your location in Costa Mesa yesterday across from the condo that I reside in . The address of the gym location is :

Located in: The Triangle


















I also attend gyms in point loma San Diego . I was taking a cycling class the day before the woman was amazing. Yesterday when I arrived I was wearing a black sports bra and a pink tank top . I believe I worked out around 45 minutes to a hour. While on my way out of the gym a woman , who gave me a card claiming to be a manager , Amanda. (if that is her name walks up to me very aggressively in a raised voice in front of many members and some employees. She proceeded to tell me that my tank top . Which is from your establishment where I had purchased it not to long ago was in appropriate and that she could see my nipples were raised. I was humiliated. I feel violated I was hurt . The outfit was nothing inappropriate. I told her I would have appreciated it much more if she were to pull me to the side in private and had this discussion. I feel a bit sexually harassed hurt and embarrassed. I like this gym because everyone else is so friendly. I asked to speak to a manager above her and she told me he was busy. Finally he came out with a giggle and a smile and told me to contact who I want in other words. Sad. There was a new trainer handsome young Asian male and I was going to start sessions with him along with my boyfriend Norman Barney who introduced me to this location. I am just hoping that she may be retrained in guest service and how to treat people in these situations. Im now embarrassed to go to your location and feel violated. If you have any questions feel free to call me at or email me via email . I am just hoping no other woman nor man would have to go through this again. Thank you.





Brooke M Frease


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