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Hi.good evening Im Cris Angelica Irinco from philippines and I have concern regarding your service, I am hoping tru this message will help me. My cousin from kuwait sent money thru westerm union last sunday November 8 2015, when I'm going to one your branches to claim the remittance they didn't accept my Identification card I presented because it is TIN I.D , philhealt and brgy. Clearance only, so I told my cousin if its okay to her to transfer the name to my sister, last Wednesday November 11 my sister went to your branch to claim the remittance but the teller said the name is still under cris angelica irinco. We chatted our cousin to transfer the name immediately, so on friday November 13 when my sister went again to the western union branch the teller said the remittance has been already claimed. So we don't understand whats happening because it is really impossible to claim it without us knowing, my cousin is really mad to us she thought we are liers.
Please help me tru this problem and what is our right on this matter?
Thank you.


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