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member number I signed up for Platinum membership in Late May 2015 and was informed that details of the scheme would be put in the post and should expect a parcel within 28 days. After I waited for about 6 weeks, there was no sign ot this package, so I called again and was told that it had been reorsdered. I heard nothing more until I received 2 parcels re Platinum membership in the post on 16th DECEMBER!!! Please can you explain why it took so long as the items contained therein couldn't have taken more than a few minutes to assemble!

Secondly, wheh I called to complain, I was informed that @hone calls now cost 5p a minute... outrageous. Pete McAlear


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