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The process of trying to contact customer service has been very frustrating. Seems I can contact service in most any country but this one, the United States. Everything seems to be one big circle leading no where. So I will try to get my message through here. Not interested in using twitter or other social media.



To whom it may concern at NIKE: Two months ago I purchased 2 pair of Nike flex bridge frames at Visionworks #88 in the Cascade Village 63455 N. Hwy 97 Ste 75 in Bend Oregon. . They were supposed to be the very best frames offered in the store. The frames alone cost about 250.00 each. I have long trusted the Nike brand for quality products. I like the fit of the frames and get compliments on them often. Nevertheless, last week one of the pair snapped at the bridge while I was putting them on sitting at the dinner table after a meal. I am 64 years old. I have never abused the glasses in any way. They simply snapped in two. Good thing I purchased two pair. I had to pay another 50.00 at Visionworks to get the frames replaced yesterday. Seems that two months of light use isn't up to the standard that I have come to expect from Nike products. I believe the pair was defective from the start. Vision Works kept the broken frames but I have photos of the broken parts if needed. I'm not very pleased with the malfunction. Not sure what to do about it or what to tell people. Guess that depends on how you back your product. Please let me know your thoughts on this.




Sincerely

Adrian D. Anthony


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