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I have been a customer of the Springfield Mo. store ever since it opened, and have purchased several sets of cooper tires there. I have always had good service out my cooper tires until this set. They have less than 20,000 miles on 90,000 mile warranty tires and I have had them rotated and balanced on a regular basis. Each time I had them done I have told them it feels like there are steel belts that have slipped and causes them to make loud road noise. They tell me there is nothing wrong with the tires and I should have it checked for alignment. I have done that and it is in perfect alignment. I went back today to have another rotation and was told it would be 3 to 4 hours before they could do that. I have never seen that kind of service since that store opened. You walk in and stand at the counter 20 minutes while they process papers and never say anything to you. Is that the PEP BOYS way?


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