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I love my Mitsubishi Outlander 2009 SE and have an issue with missing and surging with engine revs going over 6500 rpm under load .In fact, my symptoms were/are very similar to a recall you had on only a few 2009's under recall SR-14-005. On my Code reader P0868 showed up but i personally didn't search for more(raining). That is a transmission fluid pressure low warning. So I brought it to the dealer who found two additional codes(P1778 which relates to the valve body assembly(stepper control motor; and P0776 secondary pressure control). The tech (and agreed to by the service mgr) felt P1778 was the cause of the other two, so we ordered the parts that I paid for up front($1299.82) confident that was the problem. I was leary because I felt replacing the entire transmission with a rebuilt one was extreme. But in fact I wasn't getting a rebuilt tranny and so there was a communication problem in that i thought those ordered items was a tranny replacement. I would have probably ordered the items anyway because I felt the cure all was what service told me.

I expected to pay approximately $1200 more today(I thought my parts would be in last Saturday, but couldn't get an appt until today-a supposedly 11 hours of labor).

Bottom line The parts were replaced and tech drove the car telling me there was no change in the condition of the car and that because there were metal shavings in and around the body assembly valve I would ,in fact need a $6000- or $7000 new transmission. I was furious in that not only is my car the same or even somewhat worse(more sensitive engine surging) , but the parts paid for were now in my vehicle, cost me $1300 and there wasn't even an offer to compensate me , other than to waive labor costs (about 6 hours).They still had the parts so I said if there's no change just replace the old ones. He said the new part removed ONE of the three codes and had no other knowledge of what else to do.

Now I am a senior with NO monies and little remaining credit living on Ramen Noodles and in danger of becoming homeless because I am so extended. I also had 3 surgeries the past 45 days that i can't pay for as I had a 30k mile service a few weeks back plus the $1300 last week for today (can't afford supplemental ins)

The head sales manager gave three options, buy a new or used car (can't afford that and had planned to keep my Mitsu i love so), buy a used transmission, or buy a new transmission. None of those is acceptable as I absolutely have nothing presently and am living solely on SS.

My Fica score was obtained by the sales dept and was down almost 80 points from when it was last checked.

Now the manager felt badly( and responded as he should from all the training) and said he would try to work with me if I get back to him. He could not find a rebuilt tranny today; don't know if they stopped searching).

Lastly, no one has maintained their vehicle more than me. I am religious about keeping the car in shape and while 182,000 miles of highway driving seems like a lot. I would not think the transmission would give me problems.....but then again I wouldn't expect the car to go into "fail-safe" mode (never fixed properly); nor would i expect 2 additional sets of brakes

If there is anything you can do monetarily , or feel there is another avenue to take to keep me a happy customer i would appreciate you're researching this further. I need a car!!

My service dealer is Fairfield's, 434 winchester st, Keene, NH.03431



I am David A May




I am not a complainer as I usually take it as it comes, today being the exception. In fact the only other time I've written is to ask why you didn't advertise in North America more because you have such a good product.



thank you

david may


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