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I went the valero in universal city. We walked in way before 9am waited for the cashier to refill the cappuccino machine she walked over didn't refill it and instructed someone else to refill it. We for over 30 min to finally get our cappuccinos cause they needed to refill it. We still had to pay for our free cappuccinos we paid 12 bucks. It's not about paying for it. It's the Customer service of the cashier knowing we were waiting on them for our free coffees and because of that we past up the time frame. I don't think we should've paid for it. I understand about complaining about free coffee after a spurs playoff win free coffee is hectic. But come on providing customer service especially when we are waiting on a rude person who obviously didn't want to do her job. Just honor what is obviously advertised free coffee after a spurs win. Do your job. Thanks for reading.


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