Flag Pep Boys Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

On Saturday July 9th, 2016 I took my care in to have the windshield wiper fluid cord attached to the washer tank. Hours later I get a call from Pep Boys that they had fixed it BUT they cracked my windshield. Really?!. I was told that they were sorry and the tech was trying to adjust my wipers when they hit the windshield it cracked. They stated to bring the car back in on Monday and they would fix. I like other people have to work so I took time off so that I could get this issue taken care of. Hours later I was called and told that they ordered the wrong windshield. OK now I need a rental as I am not taking more time off from work and this needs to get fixed. Pep Boys covered the cost of the rental and on Tuesday ( the next day) Pep Boys calls and states your car is done. I come in after work get in my car and go home, I decided to run my windshield wipers. YES you guessed it they don't work!!! NOW I am HOT. I call in and let them know the issues they apology again and tell me to bring the car in AGAIN and they will fix. I bring the car in again on Wed after work ( as PEP Boys is my new hang out spot 3 days in a roll). I was told I see what you mean I think the vendor that put in your windshield did something wrong as it was not like that before. Blah Blah I dont care FIXED it! Oh our tech is busy and you may have to come back on Friday. That is what I will NOT do! I need corporate number as this is unacceptable and poor customer service, I stated. I called corporate filed a compliant. The tech finally came and fixed the wipers and all good or so I thought. NOW since my windshield is rain sensored it is not working. I am done, I will go to the nissan dealership have it fixed and take up with Pep Boys Corporate office to pay for the work done of real professionals. This is one Mickey Mouse operation. I will not be using their services again or recommend them.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video