Flag Hampton Inn Customer Service Review

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My name is Frederick


My complaint is I rented a room for three days at your Hampton Inn in St Louis Mo downtown area. July 12-July 14 2016. I called the front desk on July 13, 2016 to request one additional night which would have been July 15, 2016. I was told the hotel was booked for the weekend. I understood that. The desk clerk told me to keep calling because people cancel all the time. I called constantly but no luck. As I was checking out on July 14,2016 the clerk stated they had a King room available. I told him that would not work for me because I had my wife, grandchild, and Handicapped son. The clerk told me to keep checking back. I called a couple hours later and behold a Double had come available. The desk clerk remembered me as I approach the desk. We begin the transaction only to find out the price had went from $149.00 a night to $210.00. I stated to the clerk that I had been calling constantly and I believe that wasn't fair. The manager stated that the prices vary from day to day and the price for the room is $210.00 do you want it or not? I was angry and disappointed because I stay at that particular hotel when I visit home. I understand about the business of making money. The only thing the clerk had to do was tell me the room would be a different price for an additional night.


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