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I purchased 4 truck tires from your West lane Stockton store. Thursday the 28th,

I made an appointment to rotate my tires Sunday the 31st. I arrived on time for my 11am. Which was supposed to be an hour. Service manager explained they would need 2 hours. So I had someone pick me up. I returned at 2:30 to find they had not even touched my vehicle. I asked the manger why he was making appointments he can't complete. He made alme excuse of being short handed. Then he should apologize and ask me to try a new appointment. He did neither.

this is not the first time this has happened.

I have purchased shocks and brakes , etc. everytime there is an issue. From stripping all my lug nuts and trying to conceal the fact while I waited over 7 hours.

No one could come for me that day. I have waiting for hours before any contact phone calls or apologies. Between the this west lane and Martin Luther dr location I don't know how I can possibly trust your company to take care of my needs. I will have to go to another dealer to rotate and balance tires. A service that was supposed to be included. Good luck staying in business with the reviews your company has.

lathrop ,ca


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