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   I visited one of your Pep Boys location in Mobile, Al located at General Bullard and Airport Blvd,  recently and I was thrown off by the way one of your so called managers spoke to his employees, and also how he spoke about a customer. It was mid day around lunch time, I know this because your manager was eating and talking with his mouth wide open, smacking (very unprofessional). Well, the young lady, I believe her name was Jenny, walked in and was trying to tell the manager (his name was James) about what the vehicle needed that she was she was currently working on at the moment. He interrupted her and said "he doesn't care about the car and that it was, and I quote, a 'haggis' car and they will not buy and anything so he doesn't care period." I was dumbfounded by this comment and so was the young lady that was working on it. Then he proceeds to tell her that she needs to get outside and stop "taking" his a/c. Which in Alabama it is ATLEAST with humidity 99-100 in the dead of the afternoon. This has been bothering me for about a month and I could not stop thinking about the way he carried himself, the way he speaks to his employee, and the simple fact the company needs to know how unprofessional this manager is that you have employed.  The only reason I would go back would be for the fact that the young lady upheld herself in a professional manner even when she was being talked down to in such a demeaning way. I have never in my 46 years of being alive heard the a manager speak to his employee like this, especially in front of customers. I figured this was something that needed to be brought to someone's attention now more then never. I would hate to know what is said when there is no customers around.  On top of all that, the young lady saw that her manager was in need of help, after being spoke to in such a nasty manner, still came inside and was answering phones and writing up tickets for that man and he acted like she was in the wrong for trying to help. He even said that he doesn't need her help and that she needed to stay out of his office and his way. There is no reason on gods green earth for some to be spoken to like that. I fully believe that someone should do something about this manager unprofessional ways. I truly, truly hope something will be done not for my sake but for that young lady's sake. 


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