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My car was totally broken in one of your chain store in Pittsburgh, but your staff tended to conveal the truth On purpose at the beginning, which leads to my misunderstanding of the true situation of my own car!
Secondly, I drove my car to your store to check the tire. But your staff suggested me to check my whole car and told me it may take within an hour. So I accepted their advice to check the car. However, I waited there in the center for more than three hours. Thirdly, although it maybe true that there is something wrong with my timing belt, I did be able to drive my car properly, but after your checking, my car was completely damaged of its engine, which is the result I could never accept according to my own common sense.
What is more, the checking result really gave me a big shock in spirit! The actual words from your staff, "your car can no longer be driven." I really cannot accept the result. The following day, I took my friend who knows how to fix car with me came back to the store again. Again, your staff gave me quite different story regarding the whole process of car checking.
I ask the manager to take the responsibility, all even part of the duties of my car's total damage.He refused with terrible attitudes . Although later, he called me back and explained the situation. Still, the attitude was bad and rejected to admit any duties they have in such event. Right now, I am
Seeking the assistance of legal system unless the center manager is willing to compensate for my loss in repairing the engine in car financially and spiritually!
Thank you for your time and look forward to your reply with further information. As one of the biggest chain store and well-known brand in the State. I really hope you can have a further survey with your irresponsible staff who are afraid to shoulder any mistakes they made at work and gain the trust and respect of your customers again!


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