Flag Payless Car Rental Customer Service Review

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On 8-6-16 my mother passed away. That day I booked a flight from

Boise, ID to DFW. The Alaska agent asked if I needed a rental car and

then transferred me to their affiliate, Payless car rental. I reserved a car

for pickup at the DFW airport at 4pm and received an email with the following

confirmation numbers:



A total cost of $263.56 was confirmed.

Unfortunately we flew on a Delta affiliate on 8-8-16, the day the entire

Delta computer system shut down. On that day Delta canceled 1000 flights

& delayed 1800 others. We arrived at DFW about 2.5 hours late. We

called the phone number, for your DFW location as listed

on your web site at 6:16 & 6:18pm and there was no answer either time.

After a long shuttle ride to the rental car facility. Your agent at the desk

stated our reservation had expired and it would cost an additional $10

per day. We told him we had been delayed by Delta and we were on a

bereavement flight to bury my Mother. He was very rude and said there

was nothing he could. The $10 per day increased our charge from $263.56

to $370.72 per your rental agreement number and the $370.72

was charged to my Alaska Airlines credit card. Your rental agreement was

time stamped 7:26pm 8-8-17. We were at your DFW desk for a long time

and doubt we were 3 hours late as documented by my 2 earlier unanswered

calls.

I am disgusted. Your agent saw 2 greiving senior citizens and decided to

scam us and he did, absolutely reprehensible. Every statement I have made

is fully documented. I intend on contacting your parent company, Avis Budget

Group, the Better Business Bureau, the DFW airport car rental manager and

every other organization I can think of.

Dan Merriman


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