Flag Payless Car Rental Customer Service Review

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I was hit by an unexpected charge for a vehicle upgrade I didn't request, and which was NEVER specifically offered. The agent NEVER mentioned the word "upgrade." I was told to initial for a full tank, vehicle exterior in good shape, and declined insurance. When I turned the car in I was surprised that the agent receiving my vehicle could not give me a receipt, even though I was the only customer in line. It was an emailed receipt that shocked me with $150 of non- requested upgrade fees ($100 a day, plus adjusted taxes).


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