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Made an appointment for 7 am and arrived early. Was told it would be 3 hours before she would be done. After 3 and a half hours i went to check on the status of my dog and they had not even touched her. My dog is 13 years old and she was kept in a kennel this whole time. When we asked for a manager, she was very rude and short with us we were told they were doing the best they could. They were very uncaring or even concerned about how they treated our dog. We immediately took our dog and left. This was very cruel treatment on their part. If I could give them a 0 rating I would. We will be contacting the general manager of this store and their corporate office concerning this matter. Please dont subject your pet to this kind of treatment.


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