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Worst customer service ever. Phoebe was rude, insinuating "You did not receive your couch that way" after all springs burst within 6 months of purchase! Instead of offering replacement and apologizing, they offered me a "spring kit". Here we are one month later. THREE cancelled deliveries of the replacement couch. Just learned that they have been backordered and I should never have been given any of the delivery dates. I was told by customer service "if you had accepted the spring kit you wouldn't be waiting for a delivery". When reported her I was told I misunderstood what she said???!! Read horror stories online about ashley. Their own site has 942 reviews with a 1.3 rating. When I mentioned this Phoebe at customer service her response was "that's just an opinion, not fact" Their customer service is killing them. What happened to "the customer is the only reason you are in business"?????


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