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My friends have just checked into the Ramada hotel at Frankfurt tonight, date being 14/09/16. The night manager was rude, racist and disrespectful, he decided to ignore them while they stood waiting for 5 minutes, assisted a Caucasian visitor who walked in after them and then when my friend tried to draw attention the manager merely waved his hand as though he was shooing away an animal. I find that to be absolutely disgusting behaviour and appalling in the way of customer service skills. The management clearly needs to be reviewed urgently as I am sure a housekeeping staff would have had a more pleasant and professional manner than was displayed towards my friends by this so called manager. I would strongly advise people to avoid staying at this hotel in Frankfurt until these issues have been addressed.


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