Flag Payless Car Rental Customer Service Review

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NEVER NEVER rent from this company.

I flew from Atlanta, GA to Seattle, WA to bury my husband. I was rather stressed at the time.

When I got home, I realized that I had been charged insurance, which I did not ask for. The insurance fee was more than the rental fee per day. When I tried to call the company, the customer service can only "file a ticket" which will be responded to in "24 - 72 hours."

The company insists that I signed for the insurance, but has no proof of my signature.

I reported them to the Better Business Bureau, but the response was the same and the BBB closed the case.

Now, two months later, I get a bill in the mail for nearly $400. Nobody can tell me what the bill is for. I asked and was sent a copy of my receipt which shows "Paid in full." I am still waiting to hear back from the company.


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