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I have been a customer of Verizon since cell phones came out. Four years ago I had my house catch on fire and had to move to a rental for reconstruction. I had to pay $10.00 for a additional line because of the rental property. I returned everything for the additional line. Verizon (I just found out) never cancelled the additional line. I have paid $480.00 extra and have been speaking with their customer service representatives for a week now. Of course they keep you on the line because each csr has to read what the prvious csr has noted. They offered me a $50.00 credit. The second csr offered me a $75.00 credit. I got an e-mail from there stating they were going to give me a $30.00 credit. This is the most ridiculous situation I have ever tried to correct. $10.00 a month for 48 months equals $480.00. Really? Larry Mullen


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