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WORST COMPANY I HAVE EVER ENCOUNTERED. Back in March of 2016, I prepaid for a rental online. When I arrived at the counter, the rep added $79 in additional fees that I did not request. She was unable to remove the fees because she didn't know how to work the computer. I tried working with Payless customer service to get reimbursed for the charges and they refused. My credit card company sent the charge to the litigation department and Payless refused to reply so my credit card company reimbursed me for the charges. Six months later Payless has a collection agency attempting to collect the $79 the credit card company reimbursed me. There is no one at Payless you can actually talk to about problems like this. Worst company ever!!!


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