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I have been taking my dogs to the PetSmart groomers for at least 11 years in Huntsville, AL. (Carl T Jones location) In most cases we have received very good service. Today though,one the groomers,Megan, was very rude to me on the phone and then proceeded to be rude to my husband when he dropped off our dog to be groomed. She was angry because she insisted that our appt was for 9am and we were late. My husband had set the appt for 10:30. Her poor attitude bothered my husband so much that he returned to the store and picked our dog back up without getting groomed. He also spoke to the manager and he seemed uncomfortable and didn't really say anything. Megan continued to be adamant that she was not acting rudely but continued to make snide remarks. The only response the manager made was that he was sorry. We will not be returning and will not recommend your services to others.


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