Flag Best Western Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

To whom this may concern,

I am a guest in your hotel. I have a few complaints that I would like to address. I'll start with my major one first.

It's Sunday afternoon. The football game is on channel 13. The channel is going in and out. I called down to the front desk and I asked the lady that answered can she fix the station. She said no rudely. The channel has been going in and out since 6am this morning.

I go downstairs to the front desk to see if I could get a manager and I believe the same lady that answered the phone said she was the only one there. No managers and no maintenance person was working. Fine!

I asked her could I have some clean towels. She goes to the back and look and comes back and says she doesn't have any. She said can I walk down the hall to housekeeping to get some. Fine!

I walk to housekeeping and the door was open. I asked the first lady for some towels. Well another lady jumps in and says I have to bring my dirty towels from upstairs and she will give me new ones. Fine!

I go back to the front desk to ask for a refund for my hotel stay tonight. She says she can check me out and only charge me for one night. While the front desk lady and I are talking, the second lady from housekeeping is yelling MA'AM, MA'AM, MA'AM at me from all the way down the hall. There are other guest rooms and I'm sure they heard it. There was another guest standing next to me asking for change and I said to him I know she can't be talking to me. By this time the housekeeping lady is coming down the hall still yelling. The front desk lady says I thought she was talking to someone else. By the time the housekeeping lady makes it down to the front desk she says ma'am you can leave your dirty towels outside your door and come down to housekeeping to get some fresh ones. The front desk lady said she could give me her supervisor email to complain to.

I went upstairs grab all the towels that were dirty and took them to housekeeping. The same lady that was yelling at me greeted me. I told her ma'am don't yell at me any more. She says I'm sorry. I say I'm not anyone's child. She said I know.

The second compliant is check in.
I reserved this hotel on Booking.com. I called after I made the reservation to confirm they got my reservation and to complain about me not being able to pay on Booking.com. She says I can't pay on Booking.com that I needed to come in and pay by 6:00pm. Fine!

I came that same day around noon. When I got there she said she could have took my credit card information over the phone and I didn't pay until I actually stayed. My complaint is she was rude too. Very short on the phone. If she would have been nice and explained in detail about the check in process, I would not have had to make a blank trip. The lady I checked in with Saturday at 3:00pm was wonderful.

Last complaint
The rooms were not 100% clean. Maybe 65%. Sheets dirty, tables needed wiping, crumbs on the kitchen counter, a smoke odor even though I had a nonsmoking room, and a slight pee smell in the bedroom.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video