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Bought boots from the Zara store located in Philadelphia. A week later my purchase, one of the boot ripped. This was an on-shelf product so I assume a lot of people tried it on (which may have caused the damage). I did not have the receipt. I thought I was able to return it back to the store since I made the transaction through my credit card, however; it was not saved in their informations system. I didn't even want to return the boots, I was seeing if there was a possibility for an exchange and they completely ignored me by saying NO. I consider this as stealing because I barely got a chance to wear my new boots and they were already torn apart within a week. This is completely ridiculous. Although I did not have a receipt, I'm pretty sure there was other ways to look up my transaction (barcode, credit card). This was a lesson learned for me and I will NEVER shop or recommend anyone to shop at Zara anymore.


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