Flag Pottery Barn Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

Bought an item in a pottery kids store and asked them to ship it. After adding $14 to the small item they never shipped the item. When I called they told me it would now (20 days later) ship out overnight. It never did. Finally, 3 days later it shipped out ground and will take a week to arrive. The store manager was rude and nasty and complained that I called too much. She gave me someone else's tracking number and assigned the overnight shipping to that number. When I called to say it was the wrong tracking number she reported through another associate that she changed my shipping to overnight. She never did. When the store makes a mistake three times they should not be rude to the customer. Your Bethesda store is very poor.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video