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We r on a 2 week vacation... we stayed at the Best Western in Oglesby, Illinois.... was very happy with our accommodations there to include the customer service... So I booked a Presendential king suite for Nashville.... From the time we checked in to today we have gotten the run a round! First they gave someone else our room, back down to front desk,got the person out of our room... Someone left garbage in there, housekeeping left dirty rags in there and our Presendential suite Was an executive suite....meaning the whirlpool tub was only big enough for 1 person... I'm really upset by now... From desk person assuming evening manager told me there was nothing they could do because the Presidential suites were occupied... I asked to refund... I was told I needed to contact booking.com they had to do it..I called waited on hold... well booking had to call Best Western to get their permission to refund us... well to make a longer story shorter, Best Western charged us for 1 night stay since we had used the room... R u kidding me???? We hadn't even unpacked yet!!! Checked out went to the Inn at Opryland!! Was left phone number a name of General Manager Terra to call the next morning because she is the only who can make that decision... Called the next day and she couldn't make that decision she had to talk to her Manager!!! FLIPPIN SEROUSLY!!! Call back the next day, I told her we were traveling please call me on my cell and leave me a message... That brings us to day 5!!!! Have left 2 more messages for Terra on her voice mail plus with the fd person.... Haven't heard a thing!! Called again today because I haven't heard anything... She is out till Tuesday!!! OMG I'm boiling there is NO ACCOUNTABLE AT THIS BEST WESTERN ON MUSIC VALLEY CIRCLE AND VERY VERY POOR CUSTOMER SERVICE!!! WE WILL NOT Stay at another Best Western because of this experience!! I ALSO DO NOT RECOMMEND THIS ONE IN NASHVILLE TO ANYONE!!! I ALSO DO NOT RECOMMEND BOOKING YOUR ROOM WITH BOOKING.COM THEY ARE JUST AS BAD SPENT 1/2 HOUR ON PHONE RUNNING BACK AND FORTH TO FRONT DESK BECAUSE I WAS TOLD BEST WESTERN HAD TO AUTHORIZE IT!!! THIS LEAVES A VERY BITTER TASTE IN MY MOUTH CONSIDERING WE USUALLY STAY AT BEST WESTERN....NOT anymore! Beware when u book online or phone!!! Also could not connect to Internet to search for a new hotel, so my husband is on his phone looking while I'm talking to booking.com and talking to front desk person Mark who was very rude!! I was told today that Terra mentioned she was having problems with her voice mail but did I want her voice mail to leave her a message??? This just goes to show you
How talented people r that work there!!! NEVER AGAIN!!!


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