Flag Ramada Customer Service Review

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My stay in the Ramada in Davenport orlando was a living nightmare. We had issues from the beginning not to mention when i tried to complain to the front desk about many issues purchase room had, they offered us another room which was #201 which by the way reeked of mold, he stated the tv works so you and your pregnant wife and kids can stay in this room. That alone is a serious hazardous issue & a major health issue, which we did not stay in and went back to our broken down room the t.v eventually started working the following day so we were basically spending the 1st night in the room staring at the walls that were staind with God knows what and the sad part is the kids could not do anything, or entertain them selves with out watching TV even though we paid in full for a full serviced room that was not what we received nor given. The air conditioning unit in our room had 1 out of the 4 vents blowing air since the others were so clogged up with dust & dirt the air could not blow through it.The sink counter in the room had a huge Crack right in the front of it that the kids could have gotten cut or scraped on it if they were to rub against it and it was held up by a screw that was drilled in from the top of it to hold it in place as shown in the pictures. the drain in the bathtub to hold water and fill it or let it drain was broken, the water in the tub when showering would not drain therefore we had to shower and have dirty water up over the ankles and higher depending on how long the shower would take but the hotel had no Hot water the bath in after running the water on all the way hot for over 10 minutes it got warm but no more than that wich I found out it was not just my room when checking out since another lady was complaining to the manager about it at check out and the manager laughed and said we should have giving it more time to heat up. the shower handle to turn the water on was completely loose when turned it actually fell of the wall when I was turning it. there was dark brown stains on the shower curtain hope it was not feces. The water in the sink where the counter had a crack in it made a loud disturbing noise as the water that came out of it was white and pasty as it came out the sink disgustingly I had to stop my youngest child as he tried to drink from it, thankfully I stopped him before he did because he would have gotten severely sick if he did. Also the shower head would not move when I tried to set it to shower and it was only spraying water directly on the shower wall so we had to bath up against the wall for the water to wash us when trying to move it away it would not guessing from the rust behind the wall. I spoke to the hotel attendant and showed him all these problems the first night and told him to call the hotel manager and he said yeah sure Okay and laughed then walked away from the room. the following day I approached him about it to see what the manager said about the situation and how it would be fixed and he told me nothing since he did not call him to relay the message at all nor did he document it in the system, for it to be notated. The locking mechanism on the exterior doors to get in the hotel with the key card did not work and are kept unlocked so any random person could walk in to it at any given time to do as they like. This need to be reported to the better business Bureau and a speacial hazmat matter team to come into the facility and check for up to date permits as I'm sure they are not the hotel must be shut down and closed to be condemned until further inspection as it is quickly falling apart and decaying. Among many other issues I saw at this hotel these are the ones that need to be looked in to first as a high priority.


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