Flag Best Western Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I booked a night at 11939 I-H 39 N. BEST WESTERN GARDEN INN SAN ANTONIO TX 78233, from Expedia and went to the hotel with my one year old around 11pm when I got to San Antonio just so the rude girl Amy could tell me I was not staying there that night because my card didn't go threw for the room security?. Seriously? I payed for the hotel room and I showed her I had money in my account on my cell phone and she did not care and was rude and my daughter and I had to leave. I contacted the manager the following day and told them I wanted my money back, and they directed me to Expedia. I got a hold of Expedia who were glad to help and wanted to locate the hotel to see if the hotel would refund me. Expedia told me that the hotel was not wanting to refund me even though I did not stay the night. I contacted the hotel again when another manager told me he would contact someone higher and him to call me. Let me just tell you this happened in October. It is late February not and I tried calling again and he assured me the manager would contact me. She has not !! Terrible service there !!! WILL NEVER GO AGAIN! They refused to contact me to resolve the issue and refund me due to the ignorance and rudeness of the front counter lady! Horrible rude place !!!!! DO NOT BOOK HERE !!


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video