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I took my husband in for a haircut,beard trim.he had a coupon. They wouldn't let him use the coupon,good thru Sept said they gave him the senior discount.WE DIDN'T WANT THAT.WE COULD HAVE SAVED MORE MONEY WITH OUR COUPON.THE GAL GAVE HERSELF A TIP,WHICH SHE DIDN'T EARN ON MY DEBIT CARD.I AM SO MAD.THE HAIRCUT WAS AWFUL.I GOT RIPPED OFF.I WON'T RETURN TO THAT STORE AGAIN.she was too busy trying to use excuses to be the one to RUN TO THE BANK to get out of working,her words exactly. When I confronted her upon p sting she was rude,I stayed calm saying give me back my coupon then if you won't let me use it. She refused to do that also. It's be refreshing if great clips would apologize and make this wrong,right. But it's clear that great clips doesn't care about customers. My husband is mentally challenged and I do feel that he was taken advantage of,and I was ripped off. This happened in Ankeny Iowa on Delaware,Aug.12,2017 at 9:19am ticket#682115 by Holly.we sure miss Sam,she moved to Calif.she was so good to my husband.she always treated him good and gave great haircuts.Holly is a far cry from Sam.can you please make this awful experience a better one? I just wanted aa good haircut for my spouse,who's heading to the Mayo Clinic on Monday,he dooesnt deserve to ber mistreated nor can I afford to looose my coupon. this haircut,trim cost over $18.01 my COUPON was a haircut for $7.00...a very unhappy customer.Rick and Linda Dawson.


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