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Your store front person in Orland Park, IL blew it. I am sending you this so you can train your employees better. I made an new customer appointment online for 12:00 on 10/28/17. I was excited and prepared to make a commitment. When I arrived I was told by a woman that appointments overbook online and they could not see me- she said they tried to call(no, its not on my phone log). She went on to ask if I could come Monday. I said no. She asked when I was available...I said I am not(because I was offended by her not apologizing). She also thought I was previous member(I am not). I can overlook the computer error, although that does not give a great impression. I took the time out on a Saturday to drive there. I was prepared to invest a lot of money in the best interest of my health. The woman who turned me away didn't even apologize.
She would have gotten me back if she said something like, "Gosh, I am so sorry - the computer made an error with that appointment so we can"t see you today. We really want to help you with your weight loss goals so lets see when we can get you in." Instead she was casual about having wasted my time on Saturday and quite frankly if someone is prepared to spend a lot of money at your business you should at least make them feel important to you.
I drove to the nearby Weight Watchers that had just closed, doors locked. Guess what? The employees preparing to leave eoth their coats on invited me in!!! They said how can we help you- we are closed but we would be glad to give you some information...and they did for about 10 minutes and provided handouts! WOW. Work on your staff. You can do better. I am now a member of Weight Watchers.


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