Flag Pottery Barn Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I have tried to reach your customer service several times since I placed my order on November 1. The order had the wrong shipping address when I received the receipt. Instead of being able to change the destination immediately, I received error messages and an hour wait when I finally got through to a person - two days later. I tried to call several times, but after 45 minute waits I was vey frustrated. By then the order was "in the works" and obviously impossible to change. I even called a local store (Washington Square, Tigard Oregon) The lady called me back and said the order had been changed to the correct address: A bathrobe and slippers



Where is this order? If you shipped it to Kari and Houston Mooers, they are aware of this mistake and will probably give it to me. However, as of today I have not heard or been able to track this order. I think you have the worst customer service of any company I have ordered from and will never order anything from your website again.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video