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Very disappointed in Pottery Barn policy. I purchased a Hendrix desk and file cabinet. The price on my purchase went down about $160 shortly after the furniture was delivered. I called yesterday to inquire about a price adjustment and was told Pottery Barn does not offer this. Took me about 45 minutes waiting on hold to get this unsatisfactory response.
Compare to my experience today with Macy's...similar situation and they did a price adjustment right over the phone this morning. No questions asked.


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