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I ordered an item December 7 for a Christmas gift. As of December 21 I have not received it. I have called Customer Service and waited over 30 minutes for a representative and never got one. I tried ONline chat, same story. What is a customer to do when they can not contact Academy about a purchased order??? I have had the same thing happen with two other companies and the problem was immediately addressed with less than a 5 minute wait time to talk to a representative.


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