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Dear Customer Relations Department,

Yesterday I attempted unsuccessfully to relate an unfortunate experience I had at your Apalachicola branch. This was quite out of the ordinary from our past experiences over the past nine or ten years visiting St George Island for the three winter months. In past years, the staff, including the meat department have been very pleasant and helpful.

Those past experiences makes my attempt to provide the meat department a heads-up so strake and unexpected. My unpleasant encounter with the meat department management begin last Friday, the 26 of January when I purchased 7.5 pounds of what was labeled as ground chuck. Given the chilly weather we were hosting a weekly potluck dinner party that was to feature meat loaf, mashed potatoes and gray. When I baked the meat loaf I was shocked to discover the outrageous amount of fat that was released in the cooking process. In fact, there was so much fat that it overflowed the baking pan and had to be ladled out so as to avoid a mess in the oven and the potential for an actual fire.

I thought that the meat department should be warned of that they had inadvertently ground too much fat into their ground chuck last Friday. Mistakes happen and those in charge should be kept informed so as to avoid future issues.

When I visited the store last Monday the 29th, I stopped at the meat department to relay my tale of woo. The worker who happened to be there, a tall, pleasant African-American man. Greeted me with a smile and seemed appropriately concerned. As I turned to leave the manager arrived. Unlike his assistant, this guy 'blew me off' in a most disrespectful way. I was speechless. All I wanted to do was to give this fellow a heads-up and in return I got a disdainful glare and an abrupt dismissal.. This was so out of the ordinary, I thought that you should know.

As I mentioned, we send 10 to 12 months each year on St George Island. Your outlet in Apalachicloa is/was our favorite place to shop.

Thomas R Swartz, Professor Emeritus


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