Flag Holiday Inn Customer Service Review

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I stay at holiday in express in Fort Worth Texas, the one on Lancaster, very often due to a critically ill grandson who has frequent hospital stays. We've always had great customer service until today. To start, the lady at the front desk was rude. When we got to our room it wasn't ready, the housekeeper was in the room CLEANING. We went downstairs to tell the rude employee and she said, 'it's fine she's just touching up.' Come on!!! We've booked 4 rooms for a surgery my grandson is having, a little kindness and understanding goes a long way!! One bad experience overshadows all the good experiences and one bad employee definitely overshadows the good ones. FYI, let us know prior to dragging all of our luggage up to our room that it's 'being touched up.'


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