Flag Comfort Inn Customer Service Review

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We recently stayed at the "Comfort Inn" in La Grange, KY as part of a group. This hotel has a severe problem with rats. Yes, big mean rats. They were behind the front desk. The manager is insisting that many of us who paid on our credit cards did not stay there and is demanding that the group pay for our rooms. Even with the evidence of our receipts he is demanding double payment for the group. I guess he just wants to take advantage of the Special Olympics team because he sees an opportunity to defraud us. I would recommend that anyone considering staying at a Comfort Inn think about the fact that they are happily attempting to defraud our group because they apparently think we are an easy target. Avoid ALL Comfort Inns when you are looking for a hotel for business or pleasure trips. If one hotel stoops this low then it must be a corporate policy. I sat on hold for over an hour this morning on the customer help line so that means that corporate doesn't care about their customers either, so the disdain for customers is part of their corporate culture


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