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IKEA Grancia (Lugano) Switzerland.
Quality of cafeteria dropping constantly. Old coffee machines, always breaking down but never get replaced, bad tasting burnt coffee, dirty tables, dirty chairs. Deteriorating all the time. We have furnished 5-6 houses/apartments with Ikea furniture, since this branch has opened. Disappointed with poor attention to the customer and insufficient staff or management. I have no complaints about the personnel working at this branch, but something definitely needs improving to bring it back to what it used to be when Mr. IKEA' was still alive.


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