Flag Hampton Inn Customer Service Review

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Had a trip to Naples Florida my friend made a reservation at a Hampton Inn The group I was traveling with thought it was the same Hampton as it turned out I did not have a reservation at the same Hampton Inn tried to canceled my reservation but was denied was charged for one nite was told I could stay with the group I was traveling but asked for senior rate was denied because I did not make a reservation within 24hours. So was charged full price. This Hampton in was not what you see in your adds worn out seat cover in breakfast area rooms needed up graded. The only reason I changed reservation was because I did not want to rent another car. This was a golfing vacation that turned into the trip from hell. The young lady at the front desk could care less if I sleep in the street, the group I was traveling with could not believe I was denied senior discount as it turned out the Hampton inn that I had to cancel was just remodeled and was next to the private golf club where we were playing. I have never been turned down for a senior discount anywhere. At any franchise this is the first. Is it your policy to not give senior discounts or was this franchise just greedy for a few dollars, do I need to stay with a hotel that honors senior discounts. My email address is [email protected] you can track my reservation by my name Adam T Hornberger it was in February Martin Luther weekend. Look forward to hearing from you. Naples in February is not cheap, I saw you adds on tv and thatâ��s why I thought you should address this problem . Oh I had to pay for the one nite I canceled at the other Hampton so my room for the first night was costing me double


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