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Rawan Al-Sabyani 6:48 PM (18 minutes ago) to me.
Dear Denise Sturens, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 3014591000. Sincerely, Rawan Al-Sabyani Room Division Manager Best Western Capital Beltway

My reply:
Thank you for emailing me. I will not be staying at your hotel in the future. I was a guest on July 13-14. I made a complaint there was a mouse in my room 635 in which I indicated I was scared of mouse and asked for a reduction or refund of my payment. In which the front desk said that is not possible. They did not offer an apology for my inconvenient or distress because of the experience. I was terrified to dress in the room and left the hotel without proper self-care. I will be contacting Corporate regarding this situation to bring attention to my concerns since the facilities staff could not address my concerns. I can not give a good review based on my experience. I will not recommend this facility to family and friends. I would like to receive my final bill which was not given or offered to me after my complaint.


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