Flag Hampton Inn Customer Service Review

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Park city Utah 6609 n landmark dr



We had a lice issue we spent 6 days 8 rooms bill was 7900.00



1 room lice was found no one nos if it was brought in or was thier



When we brought to thier concern brenda Martinez at front desk told us it was are problem deal with it



We left a message for Manager to contact us never happened when we asked brenda if and manger did not contact us she it's not his problem u need to contact him



We had to change all the sheets in 7 rooms we got no help except your front desk laughed at us



We did have parents who showed up to help with situation when Brenda was asked for vacum and trash bags she said maintenance is not in and again laughed at us



I travel with work as does two other parents

What own 2 very large company's that have used Hampden inn exclusively I will tell u this that when media get a hold this we recorded our young ladies cleaning the rooms and getting no help



If Brenda is an employee who represents u shame on you she more concerned with her boy friend



We will go public with the information media is a wonderful tool both positive and negative (but seriously I asked for credit on that room for 6 days and u no the manager never contacted) Brenda again laughed



Lice is serious you run a customer service business your customer service is terrible


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