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Cannot update my insurance after receiving an email about a bill I owe. The bill cannot be accessed by me so I don't know the lab code or number. Tried chat, stated my circumstances, but answer was so generic it did not help. I tried calling the customer service line and what a joke. I waited one hour on day one before hanging up, frustrated; day two three hours, and today, the number disconnected fives times. TERRIBLE !! You certainly failed in your customer service. My bill remains unpaid and I have insurance, but cannot update my account.


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