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I would like to take this opportunity to share my experience at two locations in WA today, Jan 17, 2021. I stopped at the Bed,Bath and Beyond, Bellevue Crossroads store. I was shopping for the Bee & Willow twin flannel sheets that I viewed online. I was at the checkout with sales associate, Yenesia, who was very courteous, helpful as I was looking for a particular print, w/o success not in stock I asked if another store carried that design. She contacted her superior, Bill who has access to view other stores inventory and he graciously took over and contacted the stores. He personal looked for me in the store to advise he located that item and needed my name to put on hold.
It's not often that one would take the time to send a complimentary letter of their experience, more often one is quick to send a note of dissatisfaction.
I decided to drive to a closer location in Redmond and look at their inventory, prior to leaving I called and spoke to an associate, who knew exactly what I was inquiring. I drove to that store and not realizing the associate put it on ahold. I was directed to Allesandro (last name), he was from NY, he held it in back and to my amazement I now have it and ready to take it to CA for my 90 year old mother.
Thank you to the wonderful staff at your stores here in WA. They all went beyond a customer's expectation, all three Bill, Yenesia and Alessandro were so genuine in providing great customer service In experience and care. I am very grateful to have made the trip to those stores.
Ardis Bowker
[email protected]
650 281 5666


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