Flag Holland America Line Customer Service Review

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I am BRbRa Boyle and on 11/19/2022 I disembarked from the Oosterdam and left a jewelry bracelet case holding two bracelets and a tag watch. I realized this when I returned home that evening and called HA lost and found on l1/21/2022 and proceeded to complete the paperwork and receive a claim#25646819. Needless to say I left messages weekly and five weeks later I received a form letter informing me that they did not find my valuables. I continued to email and call HA but still could not talk to a person. A week later I sailed on the Niew Amsterdam and decided to talk to guest relations about my experience and they offered to help. They called the Oosterdam directly who found out the stewards turned it in the same day I disembarked. Guest services helped me get a picture of the jewelry and the bracelet cases, helped me complete the ownership claim form and request that it be mailed to me. Ten days later I received an email from HA lost and found informing me that they found my jewelry They then sent me a form that I proceeded to fill out to set up mailing information and pay charges to get them to send back my jewelry. I was then directed to Chargerback a company that handles this service for HA and they let me know that they could not accomplish this and would get back to me. I have written to them and called them also with no reply. Today I spend four hours on hold waiting for a person to answer the HA lost and found line. Yesterday I was on hold for three hours.. I am shocked at the lack of customer support that exists at HA but I will. Onto us to push to get my jewelry back. I would appreciate any support you.could give me to accomplish this.


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