Posted by Anonymous
I was on the phone Saturday for 2 HOURS! And i was transferred 11 TIMES! AND I STILL DON'T HAVE INTERNET!!! Terrible service. Worst I've experienced in a long, long time.
AT&T Uverse customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from AT&T Uverse.
12
Jan
22
Dec
Posted by samith
I have never had such horrible service. Then they have the nerve to talk to me very disrespectful because there service is crap and not working. I even have had a u verse HD box to be defective and melt the front of my tv and destroy. Because the proper adjustments and promotions wasn't made on the first bill. So they are saying they have gave a maximum credit but will give me $10 credit for my service. But I pay $200 a month. They service is unacceptable. This is the only company that provides services in my area. Can't reach no head person with authority or that cares that I am being billed for services that sucks.
01
Dec
Posted by [email protected]
att is the worst service ive had cant talk to rep service stays off a lot when i finish contract i will change service
11
Nov
30
Oct
Posted by Anonymous
on oct 30 2014 i called and spoke with a agent at 800-288-2020 and told him i thought i may owe a past due amount with them and wanted to go back with there services.he took my name,ss# birthdate and ran a a credit check and said everything looked good and i could be reconnected with them.he then went over the package deals and throughout this point i bought up more then 1 time am i approved he stated yes.we then set up a pin no.and security word and then i also stated i was using a pay as you go phone so he made it a little quicker.then at the end of all this the bottom fell out when he stated all i had to do was pay 400.00 some first to be reconnected he lied to me all along because he knew i had a servipast due bill but told me i was fine to be reconnected.i should be able to get my cable and internet back on without the 400.oo payment he took advantage of a senior on social security and he knew that and that we had financial hardships awhile back but now where back on track i have also reported you to consumer law taking advantage of a senior
27
Oct
Posted by John
First at&t was over charging me the I complained. After that I had to go through the same problem over and over . On August 3 we discontinue service . We spoke to corporate office we explained that the services was not rendered as per agreement .they saw I was right . After closing the account 3 months later saying that I owed them money's .and that I closed the account on August 20 , which that was a lie when I left that house on August 3, when I try to talk to someone in corporate they kept switching me over to someone in the Philippines. Till now my problems has not been resolved . Now I know why my stocks are low because of the poor services. Time to get rid of the stocks.
04
Oct
Posted by Anonymous
I called them at 2:15pm pacific time and was on hold for 1/2hr and when I finally got a rep I could barely understand him. I told him I wanted to change my service to the U200 plan and after 20 minutes of explaining this to him he said it was done. I then asked him how many channels will I be receiving he placed me on hold for 2 minutes and said "yes" I'd be receiving 200 channels. Afterwards I noticed I only received very few channels and figured out he put me on the U Family plan. I called back and after 10 minutes a lady I barely understood said she could not fix this issue and after 15 minutes of trying to explain to her what happened she said she could not fix this error and transferred me to billing. Billing dept then told me she could fix it after only 3minutes talking with her but it had to be done with customer service and transferred me back to the same girl. When I explained what billing dept told me she still refused to fix my issue. I asked to speak with a supv and she hung up on me while transferring. I called back and recorder came on stating office was closed! Lousy customer service! Been a customer for 5yrs.
30
Sep
Posted by Fairplayboy
You technicians worked on my problem for two days and did not fix it. I cannot call Germany and a friend died and I want to talk with the family. The last technician who worked on the problem was Jason. He was to call back today and check to see if all was working. This is not right that I cannot call Germany. Charles G. Coy I would like to have proper phone service. I have a land phone.
19
Sep
13
Sep
Posted by Anonymous
I have been a cust0omer with awful spotty service fo0r 4 years. When I called out service, the repairman said faul0ty equipment was the reason it wasn't good. I need internet. In my home. I need you to tell me how to have good service. I need a credit for at least part of the bad service. I just cancelled my service but there is no one else in our area to receive service from.
08
Sep
Posted by Anonymous
thought i set up att uverse on june20 2014 promotional price for internet and phone $ 61.00 a month it has been a nightmare i have had to call at&t every month since. did not change phone in june to uverse finally fixed that my bill has never been right do not expect it to be this month was told today i do not have a contract so i am not receiving promotional price said no one ever got it approved by a manager i was asked to hold to talk with someone else i said no will not do any good when i receive my next bill if it is not correct i will cancel this service i am not under contract
10
Jun
Posted by PAM
I am a very unhappy customer. We have had numerous problems with our equipment & have had several visits from techs. the moved our main box to our upstairs where our teenage son lives. We wanted it down stairs in the location of our other electronics where it was originally located. We have lost all of our recorded programs 4 different times. The customer service agents are cold, uncaring, not helpful and border on being rude. I feel that I should have a tech come out to find out WHY we continue to have problems. I am told he can choose to charge us $140 to fix the Uverse defective equipment. We OBVIOUSLY are not valued as a customer. We will begin looking for an alternative solution for our cable TV needs. We pay our bills on time & would like to be treated the same way we treat our commitment to pay on time. Can't someone make this a better experience for us?????
08
Jun
Posted by Anonymous
No Email?
That stinks!!!
I am disabled and use email for most of my communications despite being slightly dyslexic
and only typing with 2 fingers because of carpal tunnel.
I have only a government provided lifeline phone and do not like using up my limited minutes when I speak so poorly..
I use it mainly to text with my brother, who got me the AT&T account...
03
Jun
Posted by Anonymous
I would like to say the support people who came to my home were wonderful.They are the ones who always put me on track. It is the people on the phone who Never PUT ME IN THE RIGHT DIRECTION. iT TOOK 5times!!!! and 7 weeks to finally get a job completed.Also what was promised to me when I signed up has never happened.What a lie.
26
May
Posted by Anonymous
We had great service when we needed to replace our DVR. The person I chatted with was very patient with me as he led me through steps to check out our DVR as I have little knowledge of this high tech world. I was told our replacement would arrive in 3-5 business days and it was actually sent overnight with Sat. delivery. He told me exactly how to return the old DVR. Everything he said he would do he did. I couldn't have been more satisfied.
24
May
16
May
Posted by Anonymous
I have had it with this sevice. I subsribed 10 months ago and have yet to have a day when my service was not lost. I have had 4 IT people out and the 4th person rewired everything since the first 3 were lazy he also indicated that our service was lost 31 times in 1 day. But no one at ATT cares I'm tired of calling and dealing with foreigners I can't understand. I will be glad to get back with Time Warner. In my opinion I have been overcharged for 10 months but I am sure ATT won't make things right
15
May
Posted by Anonymous
My daughter and her husband moved into a new home over a month ago. Since then AT&T has set up 4 appointments and each time cancelled the day of the appointment. This has been a big inconvenience for them because they both rely on internet for business. They have a newborn and my son-in-law has had to take of work to meet the AT&T guys. They are so frustrated. They can't seem to find anyone in the system that cares about their situation at all. We use AT&T for internet, cell and land line. We are just about to cancel it all because of the way our family has been treated.
13
May
08
Apr
02
Apr
Posted by Anonymous
This number is crap. You can't get anyone in the continental US and I'm sick of the language barrier. Once, if you do eventually reach someone you can understand, you are nearly immediately transferred to someone else because they can't help you.
What exactly am I paying for anyway?
29
Mar
Posted by Anonymous
I am very disappointed with AT&T U Verse. I called to set up service with them received a confirmation and was told that they will be there between 11am and 1. I rearrange my Saturday schedule and then I get an email saying my order was not completed. I call them and ask what happen and they said my order not complete but yet when I place the order the lady name Martha gave me a confirmation and a time that they would be there. I am so upset that I just cancel the order because I feel if they screw up something that simple that is just a sign telling me there will be problem in the future. And when the customer service person keeps telling you I am sorry I understand your frustration it just makes me more up set because they did not waste a day and rearrange there schedule. And all they can say is I'm sorry. As a sale person to try to keep the business I would have done something to keep the business of the customer cause there are so many other service that would love to have my business.
28
Mar
Posted by Anonymous
My Uverse has.been down twice in three days. No one will come today. I am by myself and need to have my land line restored today. Once the service person gets here, the service is very good. It is getting someone here. The response is unacceptable. My family and I have been ATT or Bellsouth customers all my life but I am seriously considering switching to Direct TV or Charter. I need the name and number to call at the corporate level to resolve my issues.
26
Mar
Posted by Anonymous
Ladiies and Gentlemen,
I called your help telephone number. I talked with the machine computer voice. I told him my remote controller was not working. He asked me to press the att button. I did. He asked me to press the power button. I did, then said to him, "I"m done" as he asked me to say. The power button turned off the TV and I felt it might be working again, and I felt a bit chagrinned. The telephone computer voice said "Goodbye."
When I then tried to use my remote control which turned the TV off, again it would not work. It has no response from the TV. I replaced the batteries. Still no response. I feel I need a new remote controller.
I have two TV's and two controllers. The other remote controller works, so I have only one remote control for the two TV sets. I need another remote controller.
Please send me one or call me if you need to.
Thank you,
Keith Brubaker
2150 Waudman Ave.
Stockton, CA 95209
[email protected]
Cell - 949 282-3791
Home - 209 472-9315
13
Mar
Posted by Anonymous
I have been with AT&T for over 5 years. the first 4 were pretty good. However moved to Howell and it has been so bad. HD doesn't work - they told us for a year of site visits and things that must be on our end....then finally an honest person said Ma'am I am not going to lie to you anymore the issue with HD in your area is a known issue that we are working on. Finally truth. Ok so they still were charging me for HD, BUT HD On Demand has a 50/50 shot of working. I finally was ending the account and they gave it to me until the end of this year. I have auto deduct, they missed my payment, tried to blame me and turn me over to collections (ON 1 BILL that was less than 30 days old) - how do you screw up auto pay, seriously? The last year and a half have been hell since we only watch TV on weekend and at night and guess what - that is when they are experiencing unusually high CS demands. If you call, it just hangs up after saying sorry for the inconvenience...Online order changes are a JOKE, 1 promotion they gave for HBO free for 3 mos, I went online and cancelled 10 days before ending and they still charged me for it as if I didn't cancel. I had printed out the cancellation - it did not matter. I tried to use the online service today - kicked me out "system is down/unavailable during updates". YOU ARE AN INTENET PROVIDER - HOW ARE YOU ALWAYS DOWN? after 5 calls, 10 online tries and 4 "chat" sessions, finally I said seriously what is your address to return? they said to call back before 5:00 - I reminded them I HAD CALLED BEFORE 5 pm. Oh my gosh this makes my blood boil. I gladly pay them $150 for internet and tv - I just want the damn thing to work for me and my family when we turn it on. Honestly I have to try Comcast again, hopefully they learned their last time around.
