Read the reviews below to see the experience other people have had when dealing with customer service from Anthem Blue Cross.
Yesterday I was on hold with Anthem Blue Cross almost 4 hours.............I'm on hold right now with them and it's been
almost two hours. How am I supposed to make a payment, which is due TOMORROW, when
no one answers the phone. As a full payment long time member this is perfectly dreadful service.........what do you suggest I do?
What is going on with the phone line which is directed to the staff in the Phillipines, we call the number to speak to someone in reference to claim denials and all we keep getting is either static on the line, they hang up on us, it prompts you to put in the patient ID like 5 times, everyday the lines go down about 12 noon to 1PM every day tax ID# needs to be entered 4 times or the tax ID#, date of birth 3 times. Never mind going on to the Avility portal that isn't much help since it doesn't allow you to view remittance advice. Then it say's thank you for calling goodbye and it disconnects you. If you go onto Avility that doesn't allow you to see the remittance advice. Is there another phone number that we can call since like I mention before the main phone number to call isn't getting anywhere and this is an ongoing issue for over 2 months.
What is going on with the phone line which is directed to the staff in the Phillipines, we call the number to speak to someone in reference to claim denials and all we keep getting is either static on the line, they hang up on us, it prompts you to put in the patient ID like 5 times, everyday the lines go down about 12 noon to 1PM every day tax ID# needs to be entered 4 times or the tax ID#, date of birth 3 times. Never mind going on to the Avility portal that isn't much help since it doesn't allow you to view remittance advice. Then it say's thank you for calling goodbye and it disconnects you. If you go onto Avility that doesn't allow you to see the remittance advice. Is there another phone number that we can call since like I mention before the main phone number to call isn't getting anywhere and this is an ongoing issue for over 2 months.
The worst customer and agent service ever! No wonder the agents are bad...they know you are not able to call in to report them. Nothing but the run around.I am going to get rid of the agent and Anthem before I raise my blood pressure any more and have a stroke, as I am sure they would find a reason not to pay the claim. They just want your premiums.
The worst insurance company ever, I am not sure how they sleep at night!!!! Insurance companies make everything hard to accomplish on purpose!!! They hope you hang up or just plain give up. Deny claims, deny surgical procedures. You should be ashamed of your actions. The name on the paper that you are reviewing is an actual human being remember that!!!!
Continue playing GOD just remember you could be sitting in the hot seat.
Without additional internet resources like this, it would be IMPOSSIBLE to contact Anthem through their telephone tree, or the numbers on the back of the card or website, if you need to speak with an actual representative. It's so bad, it's almost fraudulent. When I did make it through to any point in the tree where it promised to get to to a customer service rep, all it did was ring endlessly. No one ever answered the call no matter how long I waited.
The number on this website was the first contact I have had with a real person after nearly an hour of effort. Thank you Contact Help!
I called on Mar. 6th and sopke to a representative whose name was not clearly self-introduced. The call reagrding mr. Phuoc Nguyen, whose ID number is mr. Nguyen wanted to choose his PCP and since he does not speak English well, he asked me to speak on his behalf. He was able to identify himsefl by answering all personal information and he repeated more than 3 times that he authorized me to speak for him. However, the representative was very rude and ignored Mr. Phuoc Nguyen's request. There was a Vietnamese interpreter over the phone, however, Mr. Nguyen wanted me to express his request since I am his case worker and he concerned that he could not express all his needs. I had contacted Blue Cross quite often for other clients but this time is the worse representative I experienced.
MY DISAPPOINTMENT WITH CONTINUED CALLS TO RECTIFY MY BILL TWICE AND BEING TOLD TWICE THAT IT HAS BEEN,YET I CONTINUE TO RECIEVE THREATS OF BEING CANCELLED! MY CURRENT NOTE TO YOUR BILLING DEPARTMENT IS !!(READ BELOW)
ANTHEM-I have spent numerous time on the phone talking about a continued warning from you! After being told all is OK and then recieving these terrible notices to me is unfair.You need to have a person(twice) who will not just placate saying it will be corrected and obviously,has not been!
I have sent in 3 payments of $28.00 automatically from my Wells Fargo account and were shown recieved by Anthem.The first one,which seems to be the problem was sent on 12-24-12 for my Jan 1 payment.You HAVE NOT CREDITED THIS PAYMENT!!The second payment for February was sent on Jan.23,2013.The third was sent on Feb.20 for my March payment!I am now at the point Anthem's peopleare either not capable or could care less for thier clients!Based on this,I can only hope this comment will be read by someone who cares and will respond .I also feel if my previous calls were recorded you talk to the two people I converse with and why advise me all was corrected and why it has not been!
I also hope I get a response to this message and welcome a call or a note for my records!
Lawrence E.Danlasky
I called the customer service Feb. 05. to cancel my health insurance because it's goes up and up since Feb 2012. I started paying less $300. Then up to $336.. Then Jan 2013 went up again to $410. I have not gone to the doctor since and thank God I did not got sick at all. So I called to cancel Feb. 05, 2013 and fax 2.x a letter stating to cancel with my signature. Feb. O8 Anthem took $405. in my checking account. WHY. Do you read any letter sent to you via fax. Need explanation.
I am a nurse for a Physicians office and tried BCBS phone number as directed...I tried for two days with they'er numbers automated.No PERCERTIFICATION available. This is Unprofessional, Rude, and should not be allowed legally for this big of company to operate with customers and business. Something is seriously wrong and it NEEDs to be addressed!
Horrible phone service. I have called three days in a row finally to reach a rude person that told me she would send my call to another department. Cut off again. I pay 987.26 a month
to be treated so poorly. Good luck losing more costumers
yRP871M53811. I will send in my paperwork.
Priscilla Oehlschlaeger
Wow, seriously the worst customer service ever, sat on hold for over an hour to cancel my policy- finally got someone who transferred me to a different department which was not even open. Not able to lesave a message or get back to the main line. Doesn't this guy know business hours? He was rude. Not the first time I have experienced horrible customer service with them. Don't use Blue Cross.
Why is the only comment on here that's positive from a " Dominique " talking about how great a customer service Rep was , funny they happen to have the same name . Really? I wanna know what number she called. I am very ill I have been waiting for a referral from the worst Clinic in Sacto. Ca. But unfortunately I'm on medi- Cal due to my renal and liver failure, meanwhile I'm fed up with 47th Ave clinic. I try to change primary care provider and make a complaint three days in a row between naussea , I call multiple times, only to have the automated message restart everytime I put my info in. I am frustrated. I am dying, I can't even get ahold of this place to change from there horrible provider. I'm not just a patient - member. I work at a major dental insurance corporation, I know how customer service should be, this is so deppresing. I already told my family to Sue if I die or become to ill by the time either of them get back to me or they answer my calls.
I have called Anthem Blue Cross both as Administrator and Member and been on hold for over an hour. This is unconscionable. I need some simple information about filling out the Cal-COBRA and Medicare Survey and Statement of Understanding for Small Groups, which I don't understand.
why does it take sooooooooooo long and soooooooooo MANY phone calls to get to the right person?
Too much waiting and waiting and waiting for someone to pick up and ANSWER.
the website provides very little.
SUGGESTION:
provide simple and direct ANSWERS to frequently asked QUESTIONS.
Why am I receiving threating letters for an over payment you people sent to a medical supply company. If your people made the mistake, why come after me. You should be going after them to return the money. I have paid over $900.00 to this medical supply co.
are they double dipping.
I already paid you people $233.60 back on january 11,2012, you said this was for a check you sent us.
If you have people there that can not do their job right, then hire new ones.
Mr.Z
FYI..... when dealing with this company after claims are declined, because it's impossible to reach a live person to help you. Call your Dr's office and ask them to help you with the claim for re submission. I found that it depends on the codes given for services received from the DR and submitted to insurance that determines whether the claim is paid or declined.
How on this earth does one get a phone number to speak with a live person at this company? I have tried at least 15 available numbers but ALL are automated/self serve options that cannot and do not answer questions I have and NONE give the option to remain on the line for a live representative. This system and company is VERY UN user friendly! Payment for a claim has been denied twice when in the past it's ALWAYS covered by insurance. My guess..... They hope I'll give in to frustration and give up on having the bill processed and paid by insurance. NOT GONNA HAPPEN!
