Posted by Joanne
Anthem member services in the Philippines are horrible! They are rude, inefficient, and incompetent. I tried to make a complaint but the agent was arguing with me and didn't want to transfer me.
Anthem Blue Cross customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Anthem Blue Cross.
27
Feb
03
Feb
19
Apr
03
Nov
Posted by Anonymous
I tried to call customer service for the last 3 days and after listening and following the automated instructions I got cut off. Did it several times with the same result. I've had this problem since I started my coverage. It got to the point that I can't take this anymore. I tried to be patient but you can only take so much. . I am retired and I thought I would feel safe getting my own insurance. The visits to the doctor's office were very disappointing. The only issue that she would address was the reason for the visit which the receptionist would force out of you. That it had to be specific. Specific to the point that that's the only thing the doctor would address. No further evaluation was done. I have decided to cancel and right now I'm looking for a better insurance..
11
Dec
Posted by Anonymous
I called in right after signing up for a plan to cancel it. After spending a hour on the phone, they said to call back in a couple days. I did call back in a couple days and was transferred to 3 different people. After a hour on the phone someone who was competent ensured me the plan was cancelled and a refund will come in 3 weeks. I never received the refund but did get a new insurance card instead! The only thing they do is take down my information, tell me they will transfer me to the correct department, then they transfer me back to the main number! The next person doesn't know anything and transfer me off to someone else again!!!
This is unbelievable, I would hate to see how bad it would be to get something covered if they can't even cancel a POLICY!!
OVER 3 HOURS WASTED!!!
31
Mar
17
Feb
Posted by Anonymous
Terrible. Spent 3 hours trying to get someone on the phone to just cancel my policy because I signed up for a better policy ALSO from them. They gave me the run around by putting me on hold for hours and hours until my cell phone battery finally died. Simply unacceptable. I will look for insurance somewhere else ASAP.
11
Feb
Posted by Anonymous
This company has the worst customer service you can possibly imagine. I have been trying to reach them for two days. I have spoken to a person three times and each time they say they will transfer and then you are on hold all over again! It is impossible to get anything resolved. I even sent an email and received no response. They will answer if you want to buy insurance but forget it if you need any service. Any company would be better!!
07
Feb
Posted by Anonymous
i just spent more than 2 hours transfering from one department to another (12 transfers in all) and did not find anyone to answer my question. This is the worst customer experience of any company i have ever encountered. Even DMV. It is clear they have one mission. Pay as few claims as possible and if someone challenges you just wear them out by feigning ignorance and transfering them somewhere else. Eventually they will give up and we will be more profitable. This is one of many, many multiple hours i have spent on the phone trying to get a claim paid over the last three years that BCBS has been my only healthcare option.
31
Jan
Posted by Caroline
The worst company ever!!! I have tried calling on 4 different days and each time after waiting 1 hr, I was hung up on. I just want to find out about a letter I received regarding I can receive lower premium due to no claims was transferred twice in the last occasion and finally was hug upon again. Ugh!!! Very bad service!!!
28
Jan
Posted by lucy
My husband has been transferred to 9 different agents in the past 4 1/2 hours no one can answer his question, he received as letter in September 2013, in which he filled out sent back & received a confirmation letter stating that he had coverage till 12/2014. This past week received another letter stating he had to add pediatric ins to the policy for dental we have no children. Then was told he didn't even have insurance, has been on the phone for over 5 hours now. I finally looked up a local agent to see if we can get any help. this is absolutely the most horrible company we have ever had to deal with, especially if all you want to do is make a payment. Talk about a bunch of people who don't know what they are doing, nor do they care.
24
Jan
Posted by ANTHEMSUCKS!
I have NO idea how to cancel my insurance! Like everyone else, I've been on hold for HOURS, and this is the 3rd time I've tried to call and cancel my insurance plan!
They AUTOMATICALLY enrolled me in a new plan, without my approval, after my previous plan was "discontinued". After learning of my cancellation, I purchased a new, different plan from Blue Shield through CoveredCA.
So now I have 2 health insurance plans at the same time, costing me OVER $1,000!!! I honestly believe that Anthem is purposely making it impossible to cancel, just for the $.
23
Jan
Posted by terrye
I've e-mailed them to cancel my policy, received an e-mail back a week later saying they could not locate me on their system. I was signed in as a member when I sent the e-mail on their system -duh. Took me punching my birthday twice my zip code twice, now on hold for going on 2 hours, They are a nightmare!!!
23
Jan
22
Jan
Posted by jeste
"Thank you for your patience"
*sigh*
Been on hold for 51 minutes, but this is the first time in two days that they haven't just hung up on me.
I don't need this insurance anymore: I just qualified for Medicare. WooHoo!
Called my bank & put a stop payment on the ACH for my Blue Cross premiums. I mean, if they are not going to allow me access, not give me information concerning terms of cancellation, I'm bloody well not going to give them another dime.
13
Jan
Posted by Anonymous
I have been trying to get in touch with Anthem Blue Cross in CA to find out the status of my application. I made the initial binding payment on 12/16/13. I have been put on hold for over 3 hours, told that nobody could help me, hung up on etc.. When will I receive my member no? I have a doctor appt. on Jan. 19 and need my insurance.
13
Jan
09
Jan
09
Jan
Posted by Ladyj1978
I had a very similar experience to what everyone is describing. After being a member one month I received misc bills on top increased premium. I tried calling for three days and could get no one on the phone. I waited for hours, did the call back and tried a sales person every time it would transfer me or hang up on me even the call back didn't give me a person. My bank said they couldn't block payment so I changed my debit card so they will not be able to charge me. I've now printed their cancellation form and will mail it in with notary to make sure they don't deny receiving it. The worst customer service EVER! Don't wast your time calling no one will pick up.
09
Jan
08
Jan
Posted by Tim
I have been trying to deal with our insurance since late November. We were informed our $500 a month family (2) plan would automatically double if we did nothing. I called and asked for options and was directed to their website where I could choose something different. The website had multiple options, I chose one, filed out the application and submitted it. The process states that no auto deduction payments would occur without consent. I assumed my application would require a review and then I would be contacted by a rep letting me know if we were accepted or not. Instead $505 dollars was auto withdrawn and I received new cards and plan info in the mail. When I called about the new plan I was informed it did not meet the new AHCA requirements. I then asked to cancel it and reimburse us. It has been over a month no check, countless hours of being put on hold and disconnected on several occasions and still have not talked to a human. They of course still have my money and this week I received a new bill for a new plan for $985.56. I recommend anyone shopping for insurance try someone else.
08
Jan
Posted by Giggity
Their customer service is horrible. I have been on hold most days, one day it was for 8 hours then suddenly went through to an Answering machine message that said that the call center was closed and that I needed to call the next day. Called the next day, on hold for 4 hours, went through to the person, said I wanted to cancel the policy and he hung up on. Phone back in and was on hold for another hour when the call was dropped at their end. Tried again and it was dropped again.
They have the worst customer service, I would seriously advise people to avoid this health insurer and go with any other than Blue Cross or Blue Shield in California.
Regardless of what the ACA is they will ignore it. They switched my fairly comprehensive plan to a new plan with only 6 weeks notice, increased the price by 150% then charged me a separate charge for Children's Dental saying it was compulsory even though I don't have any children or prospect of having children saying it was now compulsory. Increased the deductible by 150%, the out of pocket by 250% and refused to send a policy. Combined in the 3 weeks of trying to cancel the policy I have been on hold for more than 100 hours. Oh and yeah they charged me the increase even when the state of California told them that they were not allowed to because it requires 3 months notice of a change and that you have to provide those affected with documentation of the changes rather than telling them that it was a 'better plan'. Better for them but not for their customers.
04
Jan
Posted by Anonymous
It has been a horrible experience to learn at urgent care on January 2nd my plan was terminated after calling and "sorting" it out in November. Since 1/2/14 time I have spent 6 hours total on hold - 2 disconnections...I have been sent from department to department & yet nobody seems to be able to assist with my 'particular' issue.
The true irony is that there seemed to be no issue auto-deducting my January 2014 bill for benefits they claim I do not have.
Now, it's pleasant to learn that although they said they were open on Saturday morning...again not for my particular issue.
